Privacy policy

1. Introductory Provisions
With this policy or statement of privacy, we want to explain the processing of personal data that
we are collecting from you or about you on this site, and through written or verbal
communication with you or when you visit our accommodation.
Every customer is valued; therefore we have the highest priority to offering superior service
VSG plus d.o.o. respects your privacy and takes all steps to protect your personal information.
All visitors to our website and in general all our guests, including you, deserve our maximum
discretion and responsibility in the process of managing their personal data. The collection and
storage of personal information shall be carried out in accordance with the General Data
Protection Regulation (GDPR).
Personal Data that we are collecting:
In each interaction or contact with the guest and in every aspect of our business we can collect
personal information. You can give us your personal information in the following ways:
- Asking for information about reservation of services, stay or visit our facilities;
- By sending inquiries via e-mail;
- In the process of making reservations, completing surveys, and participating in a prize game or
promotion;
- Communicate with us by phone, email, social networks, fax and other channels;
- By completing the survey after your stay, by providing feedback or reviews about your stay or
use of our services and products;
- By organizing events with us - we collect meeting and event details, event dates, guest number,
and for business meetings and events we collect information about your organization
Personal data can be collected by an internal network of surveillance cameras and other security
measures in our facilities which can take pictures or record images of guests and visitors, and
helps us to protect our staff, guests and property.
As we work closely with third parties (including, for example, travel agents and booking
providers, business partners, co-operators in technical services, payment and delivery services,
advertising networks, analytics providers, information retrieval providers), information about
you can also be received from them.
If you access and use our site (which includes preview, upload, store in cache, or save this page
or any service, function, material or content on it), this means that you have read and accept all
terms of use.

2. Data covered by a Privacy Policy
The information we collect about you and that are protected:
- name and surname
- address
-contact information: email address, phone / cell phone number
- details of your credit card you have provided to the VSG plus d.o.o. during the booking process
- other information that you are telling us and want to keep secret.
Please be aware that in certain cases we may collect or have sensitive personal information
available such as: your nationality (listed on a passport or ID card); membership in a political,
professional or trade association (information is associated with a group reservation or event you
are associated with during your stay in our properties, and medical information (information
related to your preferences, special requirements or needs).
Your personal information can be shared as much as needed in order to comply with our legal
obligations, laws and regulations that apply to us. We may share your personal information with
other parties if we have your consent, or without your consent, if necessary in order to carry out
our obligations to you.
You can at any time cancel the protection of this information, by expressing a statement. Also
you can opt out of our mailing list at any time, so your information will not be used by us for
promotion. In that case, we can only use them for their own internal purposes, for example, for
statistical data processing. Data will have been recorded in the system for the next 5 years or
until your recall. We will take all reasonable steps to ensure the accuracy and completeness of
any personal information you have registered with us.

3. Purpose of the obtained data
All information we request is used exclusively for the following purposes:
- providing the services you have been looking for (organization of events, seminars, celebrations
and more)
- execution of obligations arising from various agreements between you and us, such as making
reservations and booking (contractual obligation)
- entries to the e-visitor system upon your arrival at the property (statutory obligation);
- the most effective response to your inquiry;
- provide you with information prior to arrival, reservation confirmation and electronic invoices;
- improving your stay in the property;
- managing our loyalty program;
- providing information on conferences and events;
- use your feedback to improve our services;
- our internal statistical data processing.
Responsible guarantee that the information provided will be used only for this purpose. By
submitting your personal information through all forms of communication, you give your
express consent VSG plus d.o.o. can be contacted for these purposes. In case you do not want us
to contact you, you are obliged to notify us in writing.
Regarding obligations to local authorities, it is possible that we will also be obliged to submit
your information to local authorities if it is provided by law.

4. Privacy policy content
We do not sell, rent, or make available your email address to any third party or legal entity and
any other information about you without your consent, because it is against our privacy policy.
We ask for your permission if you want us to contact you regarding special offers and actions.

5. The duration of the privacy policy
Now you submit your information you give us permission to contact you and you enter our
mailing list. The moment you enter the mailing list is your explicit consent to the contact. The
privacy of your data is permanent, and you can always opt out of our mailing list at any time.

6. A statement about credit card information
According to this statement, you accept that we as owners of this site are not responsible for any
kind of interception of credit card information or for any other illegal use of credit card
information regarding the direct use of this site. We take all statutory measures to protect such
data.

7. Cookies and Internet Technologies
As is the case with many other sites, and ours can use "cookies" and other technologies which
makes it easier for us to deliver content to your interests and to process reservations or requests,
and / or analyze the characteristics of your visits.
You can at any time delete or disable cookies on your computer by updating your web browser
settings.

8. Protecting personal data of children
[Company name] advises parents and guardians to teach children about responsible and safe
handling of personal information on the Internet. We do not want to, and we do not intend to
collect personal information of persons younger than 18, and we will not use or disclose them to
third parties, except in the case of promotional games on the Internet. Such contact information
via the Internet is used without the consent of the parent only to respond directly to the child's
request and will not be used for any other purpose.

9. Your consent
Filling out the forms on this page you guarantee that the information provided by you is accurate,
that you are a business capable, that you are authorized to dispose of the provided information
and that you fully agree that we may use and collect your information in accordance with the law
and the terms of our Privacy Policy.

10. The ability to change data
You can contact us at any time to review your personal information, as well as for updating,
correcting, or deleting your data. Until that moment we use your old data for these purposes. If
you have any problems with your rights, please contact us directly by e-mail: [company e-mail]
or by calling [company phone number], or personally at the address: [company address]

11. Transparency
When we post changes of our privacy policy on our website, they are immediately applied.